Challenges For medical device manufacturers, unplanned equipment downtime negatively impacts patient outcomes. That's why medical device manufacturers are adopting a remote service approach.
Solution Medical device manufacturers use ThingWorx to easily connect to medical devices in the field for remote monitoring of performance, which drives service optimization and enables innovations in product and service offerings. ThingWorx seamlessly integrates with other enterprise systems to create a comprehensive, enterprise-wide solution and provides flexibility to meet the necessary security and auditing requirements.
Results Service employees detect, diagnose, and resolve problems faster, minimizing or even preventing equipment downtime. They can also more effectively collaborate with field service technicians to provide contextual guidance, improving first-time fix rates.
Data collected from connected devices is easily integrated into other existing business processes—such as parts planning and allocation or compliance reporting—which further enhances outcomes and reduces costs. Many manufacturers are also leveraging data to develop and deliver differentiated, value-add services, like automatic consumables replenishment and usage-based billing.