Service Apps | Developer Portal : ThingWorx

Get Started with ThingWorx Service Apps

Capture asset data directly in context and prioritize the data by severity of issue or criticality of the asset. With ThingWorx Service Apps, you can resolve issues remotely and/or immediately inform the field service organization with comprehensive service ticket information. The apps provide capabilities in the context of the flow of an asset’s performance and how the tech can best utilize the information, providing the tools needed to diagnose and resolve issues with all the pertinent info at your fingertips.

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Download the free 30-day ThingWorx Service Apps trial to see how you can act on service issues before they disrupt your business.

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Service Apps at a Glance

Controls Advisor connects to all instances of KEPServerEX® and enables controls engineers to remotely monitor, analyze, and troubleshoot machine connectivity in real-time. Controls Advisor also provides instant notification of data communication errors so users can proactively prevent unplanned downtime and increase productivity across the plant floor.

Give service operations access to assets, information on operation condition, and the servicing capabilities needed to remotely monitor and perform issue resolution. Asset Advisor provides rules and alerts to detect exception conditions, access to interfaces to accurately diagnose issues, to remotely resolve issues to preempt more costly service events, to immediately alert your field service organization and to gain visibility into asset performance, avoiding or minimizing costly service visits.